Privacy Policy

Introduction

Welcome to Famau Cabins (referred to herein as “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website and make bookings through famaucabins.co.uk (the “Site”). By visiting or using the Site, you consent to the practices described in this Privacy Policy.

Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Usage Data: Information automatically collected when you use the Site, such as your IP address, browser type, and browsing patterns.
• Cookies: Small text files placed on your device to enhance your user experience and facilitate certain functionalities on the Site.

Information We Collect

We collect several types of information from you:

• Personal Identification Information:
• Examples: Name, email address, telephone number, and postal address.
• When collected: Provided voluntarily when you create an account or make a booking.
• Payment Information:
• Examples: Credit/debit card details and billing address, processed exclusively via secure third-party payment gateways.
• When collected: At the time of booking.
• Booking Details:
• Examples: Reservation dates, cabin preferences, number of guests, and any special requests.
• When collected: During the booking process.
• Usage Data:
• Examples: IP addresses, browser type, device information, referring/exit pages, and clickstream data.
• When collected: Automatically as you navigate through our Site.
• Cookies and Tracking Technologies:
• Purpose: To improve user experience, provide personalized content, and analyze Site traffic.
• Management: You may adjust your browser settings to refuse cookies, though some features of the Site might be affected.

How We Use Your Information

We use your information for various purposes, including to:

• Process, manage, and confirm your bookings.
• Communicate with you about your reservations, promotions, and important updates.
• Personalize and enhance your experience on our Site.
• Analyze usage patterns to improve the functionality and performance of our Site.
• Protect our rights, property, and the safety of our users through fraud monitoring and compliance with legal obligations.

Sharing and Disclosure of Information

We may disclose your personal information in the following circumstances:

• Service Providers:
• We share your data with trusted third-party providers (such as payment processors, hosting services, and analytics platforms) strictly for the purposes of operating our business.
• These providers are contractually obligated to maintain the confidentiality and security of your data.
• Legal Compliance:
• Your information may be disclosed to comply with legal obligations, respond to lawful requests, or protect our rights and safety.
• Business Transfers:
• In connection with mergers, acquisitions, or asset sales, your data may be transferred to the new owner, provided that such party agrees to safeguard your personal information in a manner consistent with this Privacy Policy.
• Consent:
• We will only share your personal information with third parties if you have given explicit consent to do so.

Data Security

We implement a range of security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption protocols, and regular security assessments. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to:

• Enhance and personalize your browsing experience.
• Understand and analyze usage trends and preferences.
• Deliver targeted advertising and promotions. You can manage your cookie preferences via your browser settings. Disabling cookies may affect certain functionalities of the Site.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access: Requesting a copy of the personal data we hold about you.
• Correction: Requesting correction of any inaccurate or incomplete data.
• Deletion: Requesting the deletion of your personal data under certain circumstances.
• Objection/Restriction: Objecting to or requesting the restriction of certain processing activities.
• Data Portability: Requesting a copy of your data in a portable format. To exercise these rights, please contact us using the information provided in Section 14.

International Data Transfers

Your personal data may be transferred to, stored, and processed in countries other than your own. In such cases, we will take appropriate steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.

Third-Party Links

Our Site may contain links to external websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@famaucabins.co.uk
• Postal Address: Y Fron, Cilcin, Mold, Flintshire, CH7 5PB